Welp, EM got back to me on Phaycebuk, and while my subscription is "opt-in" for the specials, it appears a DS9 was never ordered for me...
FFS.
EM are among the most dedicated, friendly, and responsive companies I've ever seen fans interact with. I love the magazine, and I'm mad about the models. But their subscription department suck (container-ships loaded to the brim with) balls.
My initial subscription in '12 was never fulfilled. Fine.
I was never contacted with an explanation - saw the letters they sent to others online. Hmm.
I checked if the initial subscription would carry over to the '13 roll-out. Yes it would.
I checked again. Yes it would.
The magazine launched. No models.
I checked again. "I don't know what has happened - you'll need to supply us with your payment details again.". Shambolic, but... fine.
Magazines! Finally! Awesome.
Issues 4&5.
Issues Four and Five.
ISSUES FOUR AND FLIPPING FIVE! (were eventually delivered long after the delivery of 6 & 7.)
And now this. "For some reason, a DS9 was never ordered for you. If you would like to telephone us, we can sort out the payment details over the phone."
Don't they have my flippin' payment details on my flippin' subscription profile?! Don't they need to charge that anew each month for each issue!?
I'm not the sort to rage quit on something awesome just because stuff is overdue, so my subscription is solid, but this is flippin' ridiculous, and I needed to vent somewhere.