Telling them how much they stink is not going to change anything, and not going to get them to listen to anything he has to say.
Personally, I agree with this but what's a fan to do? It's not the fans fault and quite rightly so, FANS will get frustrated when things don't seem to be happening or going anywhere. Trekkers aren't the only fans who get this passionate about something. Sport fans do too and by and large, managers of these big premier league clubs (English top flight soccer league) don't lay into the fan-base because it's bad business and bad form to do so, it shows a lack of composure and a lack of professionalism and may lead to that manager/club being seen by the general public and the fan-base as completely without a clue as to how to manage their team properly - I don't condemn DSTChuck for laying it out like that but in terms of professionalism? He should have not even replied to the question. Its the lack of professionalism that I'm disappointed about, the fans are allowed however wrong they may be, to show their frustration - a professional company IS NOT allowed to do so because some may see it as a sign of complete and utter unprofessionalism across the entire company.
DST agreed to answer the questions/opinions of fans, they have to accept not everyone will be pleased at what they do and take that hit in the manner expected by CEO's or representatives of DST - they should never be allowed to get as frustrated back - however much a fan deserves it.
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I never really thought the line would be, or could plausibly be, successful. In fact, it's really hard to make a successful toy line out of JUST a movie. Box office is one thing, but toys and merchandising are a whole other ball of wax. If a movie is not marketed specifically to children of the right age group (like, say, Toy Story, or Cars), then I don't think it really can work on its own. The Star Wars and Transformers franchises have animated series which specifically target this same age group, and that helps to buoy the overall line.
To add to this, Wars and Transformers were long since established toy lines before any of the current spin-offs and movies for those franchises got going. I think times have changed in terms of getting kids into collecting toys.
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While I'm sure it's box office receipts are good, a movie like Star Trek, in a vacuum, is targeted toward older teenagers. The majority of this age group would probably be mortified at the prospect of buying action figures for fear their friends will find out. Viacom/Paramount/CBS/whoever probably doesn't care much about the merchandising of the franchise anyway, at least not in comparison to box office receipts, when judging the health of the franchise.
"Star Trek" was ideally placed to suit the 18 - 24 year old demographic and I think your right, I've always seen Paramount's reviving of the Star Trek franchise as taking it's inspiration from how Warner Brother's revived the Batman franchise rather than competing with the likes of Star Wars, it's main goal is to produce 3 films that do big business on the off chance that the popularity of Star Trek takes off in the same way it has done for Batman and I think when you take into consideration the dire state the franchise was in before JJ Abrams "Star Trek" It's done incredibly well to gain in popularity. Certainly the studio's measure success not by how many toy's they shift but how many tickets they sell at box office and how well the DVD sales do - In Trek's case, it did very well with both BO and DVD sales so I'm sure Paramount aren't losing any sleep. I'm wondering though what CBS think of all this. They own the brand name and make money from the merchandise - are they thinking the same way as Paramount because unless they get a cut of the movies box office profit then they might be quite concerned that the merchandise isn't selling as they had hoped? Whilst Paramount would probably be content with someone like DST doing a smaller toy line for the sequel and letting the classic Trek movies and TV shows lay dormant - obviously CBS aren't since they want to cash in on the success...
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The 90''s heyday of Star Trek toys was just that because TNG was accessible to kids week-in and week-out. In a world still dominated by the big 3 networks, without the extensive fragmentation of the media market we have today, Star Trek TNG was a much more interesting show for an 8, 9, 10 year old child to watch at 7pm, than say.. Cheers. I don't really know who their main competiton was, but it was most likely a sitcom kids won't find nearly as interesting. If they are, then, watching, they will want toys built around those shows they are watching, and, well, off we go. Without SOMETHING targeted to kids (not necessarily an animated series), I don't think the toy line really has much hope.
Again I think you've hit the nail on the head. Back in 1992 there was not much in the way of Sci-Fi, Star Trek was it, slowly, Sci-Fi as a result of the success of TNG became more common. Before too long you had Star Trek trying to play catch up with Sci-Fi shows that had gone beyond what Star Trek was still sticking to which is probably why DS9, Voyager and Enterprise are seen as the not-so-popular spin-off's by a majority and as a result the toy line suffered.
So kids for a long long long time haven't really been engaged in Star Trek - Kids old enough to have watched and enjoyed TNG are well into their 20's now and that was really the last generation of kids that really did enjoy Star Trek. So what's next? I think if the powers that be are keen to involve a younger demographic, an animated series seems the logical choice - will that happen? I'm sure CBS in particular are perhaps thinking about it but at the moment, both Paramount and CBS are not going to great lengths to merchandise for Star Trek - that could all change this time next year, certainly there will be a company producing toys - what company may go a long way in telling us what kind of target audience the studio want engaged in Star Trek for at least the next decade.
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I'm a bit of a prude I suppose, and though I have no kids, based on how Star Trek was advertised, there's no way I'd let my hypothetical 8-10 yr. old kid watch Kirk bar-fighting and putting the moves on an underwear-clad Uhura. If a lot of other people think the way I do, that's a problem for toy sales. Regardless of box office.
I think many parents do think that way, perhaps its a bigger thing in the US than here in the UK but I think it's probably a minority either way. back in the 90's it didn't stop Bandai from doing huge business with the Power Rangers, regardless of the media coverage - I think the main factors in why Playmates Trek toys didn't sell you've already stated. Kids often find movies such as Terminator Salvation, Transformers, GI-Joe, and super-hero movies appealing because of the violence and the sexual references, two words for you; Megan Fox. Whilst Star Trek did have sexual references and an obvious change of pace and action from it's predecessors, it wasn't nearly as plotless or pointless as the likes of Gi-Joe or Transformers. Kids who buy toys find explosions more appealing than the story and whilst a lot of toy lines didn't do very well last year, you can't deny that the likes of Star Wars, Transformers, GI-Joe and now Tron will always do well because they advertise a movie with very little in the way of plot and story but more in the way of big robots and fast-paced action set pieces with mind-boggling CGI that almost brain-wash the kids into needing the toys. Whatever way you felt about Abrams Star Trek movie, In much the same way as Nolan's Batman films have been, it simply wasn't filled with over-the-top action or CGI for CGI's sake, it had a story to it and unfortunately, kids aren't interested in plot development or story - they'd love though to see a 2 hour epic space ship battle between fleets of federation vessels and Klingons or The Borg - that would sell toys.