I ordered an NX-2000 Excelsior from them and received one with a saucer that was bent skyward and stress fractures in the plastic. Over spray on the saucer and too little spray on the neck, so you could see bare plastic through the lack of paint. Not only did I have to spend time and money sending the damned thing back, but now they won't send me a replacement! Thankfully they're refunding the order, but I'm still out $5 and change for service charges. On top of that they claimed that the model wasn't broken, when any idiot with eyeballs in their head could clearly see it was! I don't see the point in them lying about it either, since they have to either refund the order or send a new one. The only thing they've gained is the loss of a frequent return customer and one that is going to suggest that others be wary of buying from them as well. All that over a lie, or, excuse me, a "difference of opinion".
Just beware of buying from "Big bad toy store". If you get something of poor quality it'll be a hassle securing a return.
Good luck.